Gaming should be a fun part of life — not a source of stress. Jaya Nine believes every player should stay informed about their own gaming behaviour. This page is here to help you build that awareness.
These tools are completely free and available at any time to help you stay in control of your gaming
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, lowering it takes effect immediately — but increasing it requires a 7-day waiting period. This is an intentional safeguard.
Temporarily suspend your account for 24 hours, 3 days, or 1 week. During this period, login will not be possible and you will not receive any marketing communications.
Lock your account completely for anywhere from 30 days to 5 years. Once self-exclusion is active, there is no way to reopen it early — your account will only become accessible again once the set period has ended.
Set an automatic logout after 1, 2, or 4 hours. This helps reduce the risk of playing for extended periods in one sitting.
View your total bets, wins, losses, and time spent over the last 30/90/180 days — all in one place.
If you have any concerns or issues related to gaming, speak with our trained support staff in complete confidence.
Jaya Nine's Responsible Gaming tools can be activated directly from your Account Settings — no forms, no waiting.
If you need support: If you need help navigating the settings, just reach out via live chat in Bangla — we'll guide you through it directly.
Problem gaming develops gradually. If you notice any of the signs below in yourself or someone you know, don't wait — take action.
Answer the questions below honestly. This is not a test — it is simply a chance to better understand yourself.
Always stay mindful, though. Healthy gaming means enjoying entertainment — not stress.
Consider setting deposit limits and a session timer. Don't hesitate to reach out for support.
Activate Self-Exclusion and reach out via our support chat. You are not alone.
More than just terms — these are our genuine commitments
Jaya Nine's goal is not to maximise your spending — it's to maximise your enjoyment. We want you to come back because you love it, not because you feel you have to.
A strict verification process is in place to prevent anyone under 18 from registering. No exceptions.
If our system detects patterns of problematic behaviour, it will automatically send you an alert and offer support.
Acknowledging a problem takes courage. Jaya Nine's support team is here to help — completely confidential and judgment-free.
All games are powered by certified RNG. Outcomes are never predetermined.
Responsible Gaming tools are on the first page of Account Settings — not buried away, but right where you can see them.
Online gaming addiction is a real issue — and Jaya Nine doesn't deny it. We'll say it plainly: if you feel that gaming is having a negative impact on your life, this is a medical condition, not a moral failing. Just as diabetes or high blood pressure can be treated, gaming addiction can be overcome with the right support.
At Jaya Nine, we analyse each user's behavioural data — solely to protect them. If a user's betting pattern shows a sudden significant change, such as a large number of bets in a single night or rapid deposits, our system sends an immediate alert containing links to support tools and contact details for our support team.
Many people think, "I don't have a problem — I can stop whenever I want." But research suggests that this belief itself can be a sign of a problem. That is why we encourage you to use our tools before things become an issue. Set a deposit limit, keep your session timer on. This is not a sign of weakness — it is the smart thing to do.
Family members can also play an important role. If you believe someone in your household is spending excessive time or money on gaming, please reach out to our support team directly. We can assess the situation and take appropriate action — in complete confidence.
Jaya Nine's Responsible Gaming division undergoes international review twice a year. We regularly update our policies and tools to ensure users receive the highest level of protection — because Jaya Nine believes that a healthy, informed player is our greatest long-term asset.
Please remember: Seeking support or activating Self-Exclusion at Jaya Nine will not affect your account balance. Once your self-exclusion period ends, all your data and balance will remain intact.
Frequently Asked Questions About Accounts & Tournaments