When you use Jaya Nine, your personal information is a trust we take seriously. This policy clearly explains what data we collect, why we collect it, where it goes, and how you can stay in control.
Jaya Nine's Core Pillars of Data Protection
Everything from your mobile number to your payment details is encrypted with 128-bit SSL. Your data cannot be read in transit.
All user data is stored in encrypted databases. Access is granted only to authorized personnel — and even they operate within strictly limited roles.
Jaya Nine never sells your information to advertising agencies or data brokers. Your data is used solely to serve you.
You have the right to view, correct, or delete your information at any time. Contact our support team and it will be completed within 7 business days.
After account closure, data is not retained beyond 5 years except where required for compliance. Transaction records are kept as legally mandated.
In the event of a data breach, Jaya Nine is required to notify affected users via SMS and email within 72 hours.
Jaya Nine collects only the minimum information necessary to provide our services and protect your account. We never ask for data that isn't strictly needed.
| Data Type | Example | Required? | Retention Period |
|---|---|---|---|
| Identity Information | Name, date of birth, NID | During KYC | 5 years after account closure |
| Contact Information | Mobile number, email | Yes | For the lifetime of your account |
| Financial Information | BKash/Nagad number, transactions | Yes | 7 years (legal obligation) |
| Technical Information | IP address, device information | Automatic | 90 Days |
| Usage Data | Game history, bet logs | Automatic | 3 Years |
| Cookie Data | Session token, preferences | Optional | 30 Days |
Special Category Data: Jaya Nine does not collect or process sensitive information such as religious identity, health data, or political opinions.
We use your information only for specific, defined purposes. No data is ever used beyond the reason it was collected.
Marketing Communications: If you no longer wish to receive promotional SMS or notifications, you can unsubscribe at any time from your account settings.
Jaya Nine uses internationally standardized security technology to keep your data safe. Our security framework operates across multiple layers.
Regardless of our security measures, never share your password with anyone — including Jaya Nine support staff. We will never ask for your password over the phone or by SMS.
As a Jaya Nine user, you have certain key rights over your own data.
Exercising Your Rights: To exercise any of the rights listed above [email protected] via email or live chat. We typically respond within 7 business days.
For any questions, complaints, or feedback regarding this Privacy Policy, please reach out to our Data Protection team.
A common question is whether a privacy policy is just words on paper or something that's actually followed. At Jaya Nine, the answer is clear: it is the foundation of how we operate. Trust is the single biggest challenge facing online gaming in Bangladesh. If a user doesn't feel confident that their data is safe, they will never be able to play with peace of mind. That's why Jaya Nine treats privacy not as a business advantage, but as an ethical responsibility.
On the technical side, Jaya Nine's database is protected with AES-256 encryption — currently the strongest symmetric encryption standard in the world, used at the military level. Your mobile number, balance, and personal details are encrypted at this level, meaning no Jaya Nine employee can read your password in plain text.
Many people are wary of cookies, assuming they mean hidden surveillance. In reality, Jaya Nine's cookies serve a very limited purpose — primarily keeping your login session active and remembering your preferences. We do not use cross-site tracking cookies, meaning we have no way of tracking your activity on other websites — and we have no interest in doing so.
There is a common misconception that KYC means your information "goes to the government." This is not the case. KYC data is stored on Jaya Nine's own secure servers and may only be disclosed to authorities pursuant to a valid court order — the same way a bank operates. You can still play without completing KYC, but it is required for large withdrawals — and it exists to protect you.
Jaya Nine reviews this policy on a regular basis. If any changes are made, you will be notified by SMS to your registered mobile number. We believe data protection is an ongoing commitment — not just a document. If you have any questions, feel free to reach out to our support team at any time.
Frequently Asked Questions on Transactions & Payments